Modulr and Talk Staff enhancing payroll client processes

Exploring how Talk Staff are working with Modulr to provide exceptional payroll client experiences and seamless processes.

Below is our case study of Modulr working with us:

“I prefer Modulr compared to other services, not only for ease-of-use but because it integrates seamlessly with our other systems.” Richard Stokes

From complexity to simplicity: How Talk Staff enhanced their end-to-end service with Modulr

We spoke to Richard Stokes, Operations Director at Talk Staff, a people consultancy that delivers a full-service operation covering the four corners of the employee life cycle, supporting companies with HR, payroll, recruitment and team development, “Modulr isn’t just a piece of software, it’s part of the whole end-to-end service we provide”. Before using Modulr for payroll, Talk Staff clients were still undertaking labour-intensive admin tasks. “We would produce a set of reports for the client, and they would manually make the payment.”

With company expansion on the agenda, Talk Staff tried other services, which failed to deliver; “I prefer Modulr compared to other services, not only for ease-of-use but because it integrates seamlessly with our other systems”. This was particularly important after Designed4Success, an organisational development consultancy that joined the Talk Staff Group in 2022, adding extra complexities including 2 different pay dates.

With their clients ranging in size from multi-national businesses to smaller organisations with a single employee, Talk Staff needed a comprehensive payroll solution that would help their customers, large and small, to save time and prevent errors. Modulr was that solution.

Key Benefits

150 > 1 reduction in bank transfers
1 click to approve payments

Time-Saving Efficiency

“The Time saved is the standout benefit for our clients. Many companies still rely on a manual process, we recently spoke to a company tackling 150 payments a month manually, that’s a lot of admin”

Many of Talk Staff’s clients used to rely on traditional banking methods for payroll processing which included manual payment entries. This was time-consuming and prone to errors, especially for clients managing large volumes of transactions, “The Time saved is the standout benefit for our clients. Many companies still rely on a manual process, we recently spoke to a company tackling 150 payments a month manually, that’s a lot of admin”.

Talk Staff manages several clients in the hospitality sector, where payroll becomes further complicated as employees are receiving tips, in addition to salary. “You have to have a TRONC master, someone who oversees the process of ensuring tips make it to employees and is properly reporting to HMRC. This means running 2 separate payrolls in situations where TRONC schemes exist, for example in the hospitality sector.” Thanks to Modulr’s batch upload feature and swift approvals process, Talk Staff people consultancy have taken away this time-consuming and error-prone task from their clients, allowing them to focus on growing their businesses.

In addition to saving time through automating payments, the speed of payments has been a win for Talk Staff and their clients. “They can make same-day payments. I also use Modulr for our supplier payments. Managing temporary recruitment at Talk Staff often requires quick payments and this makes the process significantly easier without needing to use CHAPS.“

Reducing Human Error

“If you’re doing hundreds of payments, you’re highly likely to make at least one error, which takes time to remedy.”

Data entry or data checking, particularly with numerical data is notoriously prone to error. With the correct information uploaded to Modulr directly via file upload, copying and re-entry of data is a thing of the past. Clients simply log in, approve transactions, and ensure timely payments without complications. This reduces the possibility of error, “with Modulr, our clients log in, press accept and that’s it.”

Enhanced service offering

“We have seen people engage with us more through running our payroll service with Modulr. It’s been great seeing our clients send great feedback as a result.”

The introduction of Modulr has allowed Talk Staff to enhance their service offerings. They have transitioned from outsourcing some services to offering more comprehensive managed services, “We’ve grown to offer more managed services, and Modulr has enabled us to build on our offering”. This evolution has become a unique selling point, attracting new clients and strengthening their market position, “We have seen people engage with us more through running our payroll service with Modulr. It’s been great seeing our clients send great feedback as a result”.

Modulr’s onboarding process has also been a key driver of client satisfaction for Talk Staff, “the onboarding process is a dream. You can fill it in for the client or just send them a link and track it”. As a full-service operation, it has made sense for Talk Staff to offer a payroll service to their clients. Thanks to Modulr, it sits comfortably within the Talk Staff offering.

Increased Client Satisfaction

Talk Staff needed a payment solution that didn’t feel outsourced. It had to feel integrated to their consultancy, and it had to deliver results for all their clients, large and small. Talk Staff chose Modulr to streamline the client journey between accounting and payroll, to further enhance their inspiring end-to-end operation. They have, as a result, delivered simplified, timesaving and error-reducing solutions to their clients across the board. The added flexibility Modulr brings to handle payroll for different sectors further expands the Talk Staff offering, opening the door to potential new revenue streams.

If you’d like to learn how Modulr’s services can transform your customers’ payroll experience, contact Talk Staff.

Modulr is integrated with all major UK accounting and payroll software providers including BrightPay, Xero, Sage and IRIS.